Terms & Conditions

  1. Introduction

    Welcome to The Refinery. These Terms and Conditions ("Terms") govern your access to and use of our website [https://therefinery.co.in/] and our courses, including payment processing through Razorpay. By accessing or using our Website and services, you agree to comply with these Terms. If you do not agree, please do not proceed with any transactions.

  2. User Eligibility

    To access and purchase our courses:
    • You must be at least 18 years old or have parental/guardian consent.
    • You agree to provide accurate and complete information during registration.
    • You are responsible for maintaining the confidentiality of your account details.

  3. Course Enrollment & Payments

    • Course fees are payable via Razorpay and other accepted payment methods.
    • Enrollment is confirmed only after successful payment.
    • Prices are subject to change, and we are not responsible for pricing errors.
    • We reserve the right to refuse enrollment in case of payment disputes or suspected fraudulent activities.

  4. Refund & Cancellation Policy
    • All course fees are non-refundable, except in cases of duplicate payment or technical errors.
    • If a course is canceled by The Refinery, a full refund will be processed.
    • Refund requests must be made within 7 days of payment and will be subject to approval.
  5. Intellectual Property Rights
    • All course content, including videos, PDFs, and study materials, is intellectual property of The Refinery.
    • You are not allowed to share, resell, distribute, or modify any content without prior permission.
    • Unauthorized use of our content may result in legal action.
  6. Prohibited Activities

    Users are strictly prohibited from:

    • Sharing login credentials or giving course access to others.
    • Engaging in fraudulent transactions or chargebacks.
    • Using our content for commercial purposes without approval.
    • Uploading malicious software, spamming, or violating website security.
  7. Payment Gateway Terms
    • Payments are processed securely via Razorpay, following industry-standard encryption and security protocols.
    • We do not store credit card, debit card, or UPI details on our website.
    • Any transaction disputes should be reported to [email protected] within 48 hours.
  8. Limitation of Liability
    • The Refinery is not responsible for payment failures due to network issues, banking errors, or Razorpay’s service disruptions.
    • We are not liable for any direct, indirect, or incidental losses arising from course usage or technical issues.
  9. Modifications to Terms

    We may update these Terms from time to time. Users will be notified via email or a notice on our website.

  10. Governing Law & Dispute Resolution
    • These Terms are governed by the laws of India.
    • Any disputes shall be resolved through arbitration in Mumbai, India, and the decision shall be binding.
  11. Contact Us

    For any queries regarding these Terms, please contact: [email protected]